Rochford Thompson’s Eclipse selected by UK’s Best Mail Order Retailer

Compton and Woodhouse create exclusive collectables, gifts and fine jewellery, supplying customers via mail order with these prestige products as well as limited edition pieces from major UK brands. The products are stunning and highly sought after – Compton and Woodhouse’ success is based on a unique vision of commissioning only the most talented designers and craftsmen. Success brings recognition and Compton and Woodhouse has justly won the ‘Best Mail Order Retailer 2004’ award.

Success can also present challenges. Compton and Woodhouse products are so much in demand that orders are up strongly and the company now receives double the number of cheques and remittances it did one year ago. Compton and Woodhouse management foresaw that such growth would have been too much for their existing payment processing system, which was non-image-based and could only be used by one operator. This bottleneck would not only have choked expansion but might also have caused customer satisfaction issues.

Typical of a company where only the best is good enough, Compton and Woodhouse has selected Rochford Thompson’s Eclipse payment processing solution. Eclipse is an image-based workflow suite that is easy to install and use, is fully scaleable, has many automatic features and allows flexible operator assignment. So, not only has the current and future growth in volume been taken care of, but Compton and Woodhouse has also been able to realise significant process efficiency gains.

“Rochford Thompson’s Eclipse has been the perfect solution for us,” said Paul Newton of Compton and Woodhouse, “and we’ve seen at least 50% efficiency improvement in the overall payment process. The system is so accurate and flexible we’ve been able to manage our resources more efficiently and process payments quickly and reliably, ensuring we continue to be the benchmark in mail order customer service.”

February 2005

"Rochford Thompson’s Eclipse has been the perfect solution for us and we’ve seen at least 50% efficiency improvement in the overall payment process. The system is so accurate and flexible we’ve been able to manage our resources more efficiently and process payments quickly and reliably, ensuring we continue to be the benchmark in mail order customer service."

Paul Newton
Compton and Woodhouse